Policies

RETURN & EXCHANGE POLICY

Due to the contracts with our artists, returns are not accepted. However, we can accept exchanges for store credit within 7 days of purchase date. Item must be unused and in original packaging with receipt. 
After this 7 day period, all sales are final.  Custom orders are always final. 

In the event that your item is damaged during shipping, please contact us within 48 hours of your receipt of the item and we will determine the best solution.


ONLINE ORDERING
In stock items will ship within one business day of the time the order was placed.  Some items are made to order, turn around time is noted in the individual product listing.

STORE PICKUP
We offer the option of Store Pickup as a Shipping Method.  If you will be in the area, you may select Store Pick Up when you place your order. You pay nothing for shipping, and you get to visit us to pick up your order at your convenience! Please make note of our business hours, and bring your printed receipt when you come to pick up your order.


DOMESTIC SHIPPING

Orders within the US are shipped via USPS with your choice of First Class (with tracking) or Priority Mail (with tracking & insurance). You will receive a tracking number when your order ships.  

INTERNATIONAL SHIPPING
Orders placed outside the US are shipped USPS Registered International First Class, USPS Priority (or the most secure and designated service, depending on the destination country).  This includes packaging costs and a tracking number, or customs number as available. This will be sent to you when your order ships.  Please keep in mind that, depending on the destination, some tracking updates are not made once the package had passed US Customs, or enters your country.  Please allow anywhere from 1-8 weeks of transit time. We can make no guarantees about delivery times. You will be responsible for any customs fees or duties incurred in your respective country.  Orders cannot be marked as a 'gift' on customs paperwork, the value of the item must be listed.

We cannot issue refunds for any lost, unclaimed or misdirected packages. Please make sure that your shipping address is correct when you check out.  Orders will be shipped to the address you provide. Customer is responsible for following up with shipper with concerns of delivery.

STORE HOURS, LOCATION, CONTACT INFORMATION

Monday: Closed
Tuesday: 11am - 6pm
Wednesday: 11am - 6pm
Thursday: 11am - 8pm
Friday: 11am - 7pm
Saturday: 11am - 7pm
Sunday: 12pm - 5pm

The Smithery
1306 Grandview Ave
Columbus, OH 43212

614.867.5780
hello@shopthesmithery.com

ARTIST SUBMISSIONS

Please see the Artist Submission page. Please no cold calls or unscheduled solicitations.